Who we are

Aivesh Academy app aur website Propvance IT Solutions Private Limited, Dewas (MP) chalati hai.

• Aivesh Academy (the Android app "Aivesh Academy", package com.aivesh.academy, and the website https://aiveshacademy.com) is operated by Propvance IT Solutions Private Limited, Dewas, Madhya Pradesh, India ("we", "us").
• This policy explains what personal data we collect, why, who we share it with, how long we keep it, and the choices you have. It applies to the app and the website. The same text is published at https://aiveshacademy.com/privacy.
• Contact: info@propvanceitsolutions.com · +91 81205 39117 · Propvance IT Solutions Private Limited, 207, EWS, Jawahar Nagar, Dewas, Madhya Pradesh 455001, India.

Data we collect

Mobile number (OTP login), naam/email (optional), profile photo, Reels videos/captions/comments/likes/follows, course progress, AI Doubt ke sawaal-jawab, live class comments, applications, device/log info.

• Account: your mobile number (required, for OTP login); your name, and optionally email and profile photo that you add.
• Profile details you choose to give: city, state, education and occupation.
• Learning activity: lessons watched, progress, quiz and project status, certificates, saved items and likes.
• Reels (short videos): the videos you upload (and their cover images), captions and hashtags, comments you write, likes, saves and shares, the accounts you follow and who follows you, reports you send about reels, and view counts on your reels. Your public profile (name, @username, bio, profile photo, links and anything you choose to show) is visible to other users.
• AI Doubt Assistant: the questions you type and the answers generated for you, and any report you send about an answer.
• Things you post or submit: live-class comments and questions, masterclass bookings (name, phone, city), job applications (name, email, phone and an optional resume file) and project submissions.
• Purchases (website only, when paid courses open): order ID, amount, coupon and payment status. Card, UPI and bank details are entered on the payment gateway; we never see or store them. The Android app sells nothing.
• Device and technical data: app version, device model and OS version, IP address, browser type, crash and error logs, and a push-notification token if you allow notifications.
• We do NOT collect your contacts, photos (other than files you choose to upload), precise or approximate location, microphone, camera, SMS, call logs or the advertising ID. There are no ads in the app.

Why we use it

• To create and secure your account, log you in with OTP, and prevent fraud, spam and abuse.
• To deliver courses and live classes, remember your progress, unlock weeks and issue certificates.
• To answer your doubts with AI, and to review reported AI answers so we can improve safety.
• To process job and masterclass applications that you submit.
• To send service messages: OTP SMS, class reminders and important updates (you can turn notifications off).
• To keep the service working: fixing bugs, measuring reliability and keeping it secure.
• We do not sell your personal data, we do not use it for advertising, and we do not use your AI chats to train AI models.

AI features and AI processors

AI Doubt mein aapka sawaal sirf jawab banane ke liye AI provider (OpenAI) ko jata hai. Wo isse apna model train nahi karta.

• The AI Doubt Assistant creates answers with a large language model. When live AI is switched on, the text of your question and the recent messages of that chat are sent to our AI processor to generate the answer. Do not type personal information such as Aadhaar, bank or OTP details into the chat.
• AI processor used: OpenAI, L.L.C. (USA) through its API. Under OpenAI’s API terms, data sent through the API is not used to train OpenAI’s models and is kept by OpenAI for up to 30 days for abuse monitoring, then deleted. We may switch to an equivalent provider (for example Google Gemini API) under the same conditions; this policy will be updated before that happens.
• Every AI answer is labelled in the app. Our safety filter blocks prohibited requests (see the AI content rules at https://aiveshacademy.com/ai-policy) before they are sent to the AI processor, and checks answers before they are shown.
• You can report any AI answer with the "Report" button under it. Reports (the answer text, reason and your optional note) are reviewed by our team.
• While live AI is not switched on, the assistant shows fixed, human-written study notes, which are labelled "Built-in answer"; nothing is sent to an AI processor.

Who we share data with

• Service providers who process data only on our instructions, under contract: SMS/OTP delivery (our SMS delivery partner in India, which receives only your mobile number and the one-time code); AI answers (OpenAI, USA); cloud hosting and storage of our servers and files (Hostinger, India/EU; Cloudflare R2); video hosting for course videos (YouTube, Bunny.net or Cloudflare Stream); push notifications (Google Firebase Cloud Messaging); email (Resend); error monitoring (Sentry, if enabled); payments on the website (Razorpay, India, RBI-regulated).
• Employers or partners only when YOU apply for a specific job or programme through the app; then only the application details you submit are passed on.
• Authorities, when required by Indian law or a valid legal order, or to protect users against fraud or harm.
• Some providers process data outside India (for example the USA). We use providers that apply appropriate safeguards, in line with the Digital Personal Data Protection Act, 2023.

How long we keep data

Account rehne tak data rehta hai. Account delete karte hi personal data turant hat jata hai (backups 30 din mein).

• Account and learning data: as long as your account exists. When you delete your account, it is deleted immediately from our live systems.
• AI Doubt chats: until you delete the chat or your account. AI reports: 12 months, then deleted.
• OTP codes: 5 minutes. Server and security logs (IP address, time, device): up to 90 days.
• Job and masterclass applications: up to 12 months after the programme or job closes, or until you delete your account.
• Encrypted backups: overwritten automatically within 30 days, so deleted data disappears from backups within 30 days.
• Invoices for paid website orders: 8 years as required by Indian GST and tax law, with your name and phone number removed when you delete your account.

Delete your account and data

• In the app: Profile → "Delete account" → type DELETE → "Delete my account". Your account is deleted immediately.
• On the web, without the app: https://aiveshacademy.com/delete-account (log in with your mobile number and OTP, then delete).
• What is deleted, immediately and permanently: your account and profile (name, mobile number, @username, bio, profile photo, links, email/WhatsApp if added), all your reels with their video and cover files, your captions, all your comments (and comments on your reels), likes, saves and shares, follows in both directions, reports you sent, view and stats data for your reels, masterclass registration and your login history. You are logged out on every device. Your mobile number is freed, so it can be used to sign up again as a new, empty account.
• What may be kept: encrypted backups are overwritten within 30 days; security logs (IP address, time) up to 90 days; invoices for paid website orders as required by law, with your name and phone removed.
• If you cannot log in, email info@propvanceitsolutions.com from any address with your registered mobile number; we verify it and delete the account within 30 days.
• You can also delete individual AI chats (AI Doubt → History) and download a copy of your data (Profile → Delete account → "Download my data").

Security

• All traffic between the app/website and our servers is encrypted in transit (HTTPS/TLS).
• OTP codes are stored only as salted hashes and expire in 5 minutes; logins are rate-limited; access to personal data is limited to authorised staff.
• No method is 100% secure; if a breach affects you, we will inform you and the Data Protection Board of India as required by law.

Your rights

• Under the Digital Personal Data Protection Act, 2023 you can: access a summary of your data, correct or update it, delete it, withdraw consent (by deleting your account), nominate another person to exercise your rights, and raise a grievance with us and then with the Data Protection Board of India.
• Write to info@propvanceitsolutions.com. We may ask you to confirm you own the mobile number on the account.

Age

• Aivesh Academy is meant for adults aged 18 and over. It is not directed at children, and we do not knowingly collect data from anyone under 18. If you believe a child has given us data, email us and we will delete it.

Cookies and local storage

• The website and app use essential browser storage (local storage and cookies) to keep you logged in, remember your language and save your progress on the device. We do not use advertising or cross-site tracking cookies.

Changes to this policy

• We will post any change on this page with a new date, and tell you in the app before a significant change takes effect. Last updated: 30 October 2026.

Grievance Officer

• Grievance Officer: Devesh Jain
• Propvance IT Solutions Private Limited
• 207, EWS, Jawahar Nagar, Dewas, Madhya Pradesh 455001, India
• Email: info@propvanceitsolutions.com
• Send complaints about content, your data or the Service to this officer. We acknowledge complaints within 24 hours and resolve them within 15 days, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.